Last updated: September 25, 2026
When will my order ship?
Standard processing is 1–2 business days after payment authorization. Estimated transit after dispatch is 4–6 business days.
Can I return or exchange an item?
Yes. Eligible defective and non-defective new, unused goods may be returned, and exchanges are available subject to approval and inventory. Begin the request within 30 days after delivery.
How does the return label work?
A free prepaid return label is included in the package. Contact us if it is missing. Approval is required before mailing, and no restocking fee is charged.
When is a refund started?
We process or initiate an approved refund to the original payment method within 10 days; financial institutions may take additional time to post it.
How can I get help?
Use our Contact Us page for ordering, luggage, bag, accessory, tracking, payment, or privacy questions.